Opening a wellness center is a major milestone for any employer or union. Leading up to go-live, generating excitement about the new wellness center will be critical to setting the stage for its long-term success. But once the ribbon is cut and the doors are opened, that’s when the real work begins – building on your existing communications, creating engagement, driving utilization, lowering healthcare costs, and making an impact for your members. 

Wellness center engagement is what drives real success, turning your investment into meaningful outcomes. High engagement with your new wellness center means employees can address issues sooner with primary care, reducing long-term costs and driving greater savings and ROI. Read on for three key member engagement strategies to implement after opening an onsite or nearsite wellness center.  

Step 1: Build Awareness Before You Open — Make the Center Impossible to Miss

Gone are the days of “build it and they will come.” If employees don’t know the wellness center exists (or aren’t sure how to use it) they won’t engage. But let’s be clear: You should have a communication strategy before your doors even open.  

While your communications strategy should ramp up once the wellness center opens, employees should be aware of the wellness center months in advance. That means announcing the center and its services early – and often! Whether that’s posting sneak peek pictures of the construction site on your social media, using clear signage on campus, or sending out updates in internal channels, spread the word!  

Your communication strategy should also: 

• Answer frequently asked questions in simple, clear language  

• Highlight the center and its staff 

• Reinforce why the center exists (to care for them!) and what employees can expect 

• Include virtual care promotion, in addition to in-person services, if applicable 

This approach builds anticipation and reduces confusion, two key ingredients for early adoption.  

Step 2: Connect Care to What Matters — Turn Services into Everyday Solutions

To drive meaningful wellness center engagement, show employees how your center fits into their everyday lives. One way to do this is by marketing your wellness center services as part of seasonal health campaigns or trending health needs. Offer flu shots in the fall, recommunicate mental health resources during high-stress seasons, run biometric screenings at the start of the year to kick off healthy habits, and take advantage of Open Enrollment — when employees are already making decisions about healthcare benefits — to remind them about their access to the wellness center and services.

Another step is to host member events that fit seamlessly into the workday. Whether it’s an open house, a provider meet-and-greet, or an annual health fair, these events should create connections and break down barriers to trying new services.

Don’t stop at events! Use email campaigns, health center websites, webinars, or newsletters to keep wellness top-of-mind and give your people ongoing reasons to engage as they go about their day-to-day life. In 2024, a market research firm found that 70% of members with access to employer-provided healthcare prefer to receive information at least monthly regarding their benefit — reinforcing that cadenced communications will drive utilization of available services. One nonnegotiable is building a dedicated website just for your health center, making engagement truly convenient and allowing employees to explore services, book appointments, and find resources.

Step 3: Stay Dynamic with Data — Let Insights Drive Engagement

If it happened and you didn’t track it, did it happen at all? Don’t just launch the center and move on; track utilization and engagement. It all goes back to data and how you leverage your healthcare engagement metrics.

Start by using your data to segment your outreach to different groups in your population, such as new hires, pre-engaged members (i.e., those who have not yet used the center), caregivers, or those in need of chronic condition management. People are more likely to read and engage with your campaign’s content when the messaging is relevant to their life and healthcare journey.

Then, track what’s working using metrics like appointment bookings, portal signups, and campaign engagement. Be sure to review your analytics to inform strategic decision making, such as adding an additional provider if a type of care is highly utilized. Let engagement data guide your strategy, not the other way around.

Don’t Just Open the Doors – Invite Them In

A successful wellness center launch is about more than timelines and checklists; it’s about creating a health experience people want to be part of. When employees feel connected to their wellness center, they don’t just use it — they rely on it. That’s when your investment pays off with healthier people, lower costs, and a stronger culture of care.

If you need a partner to help with communications, campaigns, and engagement strategies that resonate, Premise’s member marketing and experience teams can support you in bringing your center to life and ensuring it delivers lasting value. As it turns out, employees want to hear from us: nearly 80% said they want to hear directly from Premise about their wellness center.

Q&A: Your Top Wellness Center Engagement Questions, Answered

Q: When should I start communicating about my new wellness center?
A: Two words: Start early. If you wait until your wellness center opens to announce its presence, you’re too late. We recommend creating a communications strategy approximately six to nine months before your center opens. That gives you enough time to generate awareness, build excitement, and set your people up for a wellness center experience that leaves them coming back for more.

Q: What internal teams should be involved in promoting my wellness center?
A: Involve HR, internal communications, department leaders, and any wellness or culture champions as you promote your wellness center. These teams can help cascade information through trusted channels and embed center utilization into everyday employee touchpoints.

Q: How do you measure ROI from employee wellness programs?
A: Measuring ROI from employee wellness programs comes from both health and business outcomes. Track preventive screenings, chronic condition management, and utilization, alongside reductions in absenteeism, healthcare claims, and overall costs.

Q: What kind of benefits messaging resonates most with employees?
A: Keep benefits messaging personal, clear, and focused. Employees want to know what their healthcare benefits can do for them — whether it’s faster access to care, lower costs, or convenience. Avoid jargon and focus on how your benefits support their real-life needs.

Q: What are best practices for promoting onsite health centers?
A: Treat your center like any other benefit — it needs ongoing communication. Promote your onsite health center during onboarding and company-wide campaigns, use multiple channels (email, posters, intranet, digital screens), host member events, and highlight convenience and affordability. Sharing real member success stories also builds trust and drives engagement.

Q: How can unions promote member health engagement?
A: Unions can promote member health engagement by framing health benefits as part of their commitment to member wellbeing. They can host info sessions at meetings, negotiate time for appointments, and share testimonials from members. Linking wellness to union values like solidarity and support makes engagement stronger.

Turn your wellness center into the heartbeat of your organization. Explore direct healthcare solutions designed to meet your people where they’re at — contact us today.

The brain is an incredibly complex organ responsible for everything you’re thinking – and everything you aren’t. Even though the brain does a lot, understanding how to take care of it isn’t always common knowledge. Watch the latest webinar from The Break Room, our exclusive series for Premise Health members, which will help you step into the mental gym and learn what it takes to train your brain.

During “Get in Your Head: Strength Training for Your Brain,” Licensed Professional Counselor, Kate Lifferth, discusses the importance of keeping your brain in good shape through working out your mental cognition and training your neuroplasticity. You’ll learn about what the science says behind brain training and play some games to get your brain active. In the Premise Health spirit of whole-person, comprehensive care, Kate also discusses the other parts of a healthy lifestyle that help promote brain health.

Fun ways to train your brain

While the term “brain health” may sound serious and complex, a lot that goes into keeping your brain active centers around play.

In addition to living a healthy lifestyle with the six pillars of health (sleep, nutrition, exercise, stress management, socialization and avoiding risky substances), you can play games and do certain activities that help retain brain cells and the connections between those cells.

From crossword puzzles to playing sports, to learning a new instrument or cooking a new recipe, there are so many different ways to incorporate some fun in your day for your brain. Basically, when you step out of your comfort zone to try new things, break out of your routine and work your brain in different ways, you can strengthen your memory, attention span and overall mental cognition.

During our webinar, we focus on enhancing the different parts of mental cognition, like memory, attention span, logic and problem solving and others, through games and fun challenges.

Premise is here for your whole health – not just your symptoms.

Your brain may be complex, but getting support for your brain health doesn’t have to be.  

If you’re a member, or if you believe you may be a member, reach out to your employer to learn more about the benefits available to you through Premise – you may have access to specialists, like a therapist or a wellness coach. Your primary care provider is also here to provide support and refer you to additional resources in your community as needed.  

For organizations, our whole-person approach to primary care can help your people live a balanced life, leading to better health and higher productivity. We support your members at every stage in their career, from new hire to seasoned professional, and can even work with you to make benefits available to your retirees if you wish.   

At Premise, we take a prevention-focused approach and work with your benefits team to develop custom wellness programs that fit the needs of your organization. Contact us today to learn how we can support your employees’ health and wellness and improve your workplace.  

When it comes to driving success in a direct healthcare model, member engagement is everything. Whether your organization offers healthcare in an onsite or nearsite setting, it’s important that your members engage with the services available to them. When members feel seen, heard, and cared for, they’re more likely to come in, come back, and bring others.

It all starts by building strong connections with your people, and member events are one of the most powerful tools to make that happen. Events do more than fill a calendar; they create memorable experiences that foster trust, build relationships, and keep members engaged in their health.

Why Events Matter

Events are a proven way to boost engagement and satisfaction with your wellness center. From grand openings that introduce a new center to your organization, to health fairs that offer biometric screenings or lunch-and-learns that educate and inspire, each event is an opportunity to connect with members in meaningful, personalized ways. These aren’t one-size-fits-all experiences. Every event should be carefully tailored to the unique needs, interests, and preferences of your member population and, when applicable, their dependents.

Why should employers and unions care about engagement? The more engaged your member population is with their health, the healthier they become — and the better it is for your bottom line. A Premise Health study of 207,000 eligible lives found members engaged with and receiving care from their wellness center had 17% fewer ER visits and 52% fewer inpatient hospital admissions, which are the healthcare settings that come with sky-high costs. The study also showed employers and unions saved an average of $2,434, or 30%, annually on their healthcare costs for employees, union members, and dependents attributed to a Premise wellness center. The more your members utilize their wellness center, the less you’re spending on expensive downstream care, and it all starts with getting your people engaged.

What Member Events Look Like

No two events are the same — and that’s by design. Member events come in all shapes and sizes, and can be recurring, annual, or one-time experiences. Although there are multiple types of events, read more for five events that drive the most member engagement at your wellness center and with your services.

Grand Openings

Celebrate the opening of your new wellness center with an exciting kickoff that draws attention and builds early momentum! Grand openings create awareness about what types of care people can receive, encourage first-time visits, and set the tone for a positive member experience. It’s also a great opportunity for visitors to tour the wellness center and meet and greet their new care team, which can encourage attribution. Providers can answer any questions your members may have and break the ice along the way. Remember, these events should be fun! Incentivize attendance through prizes, giveaways, live music, food and beverages, or activities for dependents.

Anniversary Events

Think of your wellness center as an extension of your workplace. The wellness center’s success is your employees’ success: because when your wellness center is full, that means your employees are living happier and healthier lives. It’s important to mark the meaningful milestones of your wellness center and celebrate! These events reinforce your long-term commitment to employee health and wellbeing and highlight how the center has evolved to meet their needs, whether it’s been one year or twenty. Make the anniversary event truly a party! Consider hosting activities that encourage movement like a company 5K, yoga on the lawn, or a dodgeball game.

Health Fairs

Bring multiple services, screenings, and resources together in one place to educate and empower your population with information on how to best care for themselves. Health fairs can offer things like seasonal flu shots or worksite physicals to promote preventive care and encourage ongoing wellness conversations.

These events are also the perfect opportunity to offer biometric screenings, which are quick, data-driven health checks that measure things like blood pressure, cholesterol, and glucose, helping members better understand their health and take informed steps toward improvement. Companies like eHealthScreenings handle all the heavy lifting required to offer biometric screenings, from determining the optimal date and providing marketing support to ensuring high-quality providers are onsite for lab collection and helping participants interpret results when the event is over.

Virtual Events

We all know that healthcare doesn’t just happen in person anymore. Virtual events offer flexibility and reach, making it easier to engage with your dispersed or remote populations. Connect with members wherever they are through webinars, digital Q&A opportunities, or virtual classes. Help your members learn how to choose the right benefits for their family, teach healthy cooking recipes, or offer a live Q&A with one of their providers. To make the most of your event, make sure to remind people about any virtual care offerings they have access to along the way.

Lunch and Learns

Not every impactful experience happens during a doctor’s appointment. You can provide a different kind of exceptional experience by offering informative sessions that encourage members to engage in their wellness journey. Lunch and learns are typically held during the lunch hour, or during shift breaks, when members can learn about health topics in a relaxed, approachable way. Whether the topic is the importance of sleep or healthy eating habits, these events pair education with convenience and often drive follow-up engagement.

How Premise Supports Event Success

Behind every successful event is thoughtful planning — and that’s where our member experience and engagement team comes in. With a dedicated events specialist, we help bring event ideas to life with expert support from start to finish. From brainstorming and logistics to promotion and execution, our team ensures your event is seamless, effective, and aligned with your goals.

We’re here to help you create events that stand out and stick with members because when we engage people with purpose, we don’t just increase utilization; we build healthier communities.

Ready to bring your next event to life? Premise can help! Contact us to learn how to increase member engagement with your wellness center.

Busy schedule? Your health doesn’t have to fall behind. Watch the latest webinar from The Break Room, our exclusive series for Premise Health members, to learn how you can better balance the six pillars of health and fit them into your life – not the other way around. 

During “The Art of Living Well: Balancing the Key Six Pillars,” you’ll hear from Dr. Tony DiNardo as we dive into the six areas of lifestyle health that impact your overall wellbeing. You’ll learn the importance of these pillars and how to overcome common roadblocks when tending to each one. Then, we’ll guide you through creating realistic S.M.A.R.T. goals for every pillar so you can better balance your health in a way that works for you.

It’s that time of year again! Premise Health hosted its ninth Client Forum on April 2-4, 2025, in Nashville, Tennessee. The conference brought hundreds of leaders to Music City for networking opportunities, thought leadership discussions, and fun-filled events unique to Nashville.  

Taking Health Forward was the theme of this year’s Premise Health Client Forum. Here are five key takeaways from the event that organizations can put into practice when it comes to their approach to employee health and wellbeing.   

Takeaway #1: Make care easily accessible for your people. 

Healthcare is complicated, but benefits don’t have to be. By 2036, it is estimated the U.S. will be short 72,000 family medicine and internal medicine physicians. In response to this trend, many benefits leaders are working to make primary care convenient for their people. That means same-day appointments, minimal wait times, virtual care, and more. As one leader said at Client Forum: “Better access and better health outcomes will equal better results.”  

During the event, we heard from many organizations who shared their approaches to meeting people where they are and removing barriers to high-quality healthcare. One auto manufacturer utilized claims data to reveal their highest plan spend was on orthopedic surgeries and behavioral health hospitalizations, so they decided to bring occupational health and behavioral health care onsite for their employees. This Premise client noted the difference in health outcomes: “The quality of employees’ lives has greatly improved. They’re not lost in the healthcare system. They’re part of a holistic system that wraps around them for support. This is translated into deeper loyalty to the company.” 

The takeaway? No matter the size of your organization, the first step to better health is better access to care.   

Takeaway #2: Consider the member experience.  

Gone are the days of “build it and they will come.” Instead, leaders in several sessions shared that successfully driving members to the doctor requires a layered approach. It may sound simple, but employers need to tell pre-engaged members about their benefits. And don’t just remind them once – remind them again and again!  

Improving the member experience is critical to increasing engagement and utilization of your health center. Don’t rely on a single tactic or method to get members through your physical or virtual wellness center door. Consider a marketing strategy with frequent, cadenced touchpoints to keep your wellness center top of mind for all. Some components that prove successful include monthly awareness emails, mailers, collateral, and a microsite.  

“It’s about accompanying the patient through their journey – not just their medical care,” explained one leader at an organization known for prioritizing the experience of its employees. She shared that improving health means connecting with employees in many different ways and empowering them to take charge of their wellbeing.

Takeaway #3: Integrate data to improve health outcomes.  

More organizations are turning to claims data to help them better understand where care gaps exist and how they can fix them. Population health data gives you a broad view of your people’s needs. This is especially true for high-risk, high-cost members, as claims data lets you take a closer look at this population to see what conditions they are experiencing or potentially at-risk for. With secure access to this information, both data analysts and providers can work together to proactively engage members and encourage them to visit their wellness center to keep their health in check.  

In one breakout session, a Premise client shared they increased member attribution by 64% by leveraging their claims data to engage in data-driven outreach campaigns. Digging into their data also helped them see a 36% reduction in emergency room visits, a 43% reduction in inpatient hospital admissions, and a 28% increase in routine and preventive office visits. This same client noted in a breakout session, “Data isn’t the answer – but it can help get you to the answers. It’s a starting place.” 

Takeaway #4: Cater healthcare to your population.  

Reaching members who need care the most was also a focus area at Client Forum. Six in 10 Americans have at least one chronic disease, while four in 10 have two or more chronic conditions. Many organizations are reckoning with increased diabetes, obesity, behavioral health, and hypertension diagnoses among their employee populations.  

For one organization with increased diabetes and hypertension diagnoses in their employee population, a provider remarked that addressing the rising need is about integrating care. He said, “How do we make it easy for people? How do we make them feel supported in their care journey? We have the philosophy of ‘right care at the right time.’ For us, it’s about taking the barriers away.” To help overcome these barriers, this organization implemented a diabetes education program into their benefits package.  

Several clients shared that offerings such as care management are helping their high-cost and high-risk individuals – typically those with chronic conditions – with personalized health plans. “Care managers are really an extension of our providers,” explained one organization that offers a care management program. In the program, Premise care managers work with members directly to design tailored strategies to help them manage their health. These data-driven “care roadmaps” are completely customized to members’ needs, making it an experience that is personal and effective when it comes to managing chronic conditions or comorbidities. This results in happier employees – and employers.  

Takeaway #5: Turn your attention to alternative health plans. 

Healthcare is becoming unaffordable for many Americans. One way to avoid the fee-for-service model and make care more affordable is by encouraging people to prioritize primary care. Research shows this approach results in lower costs and better outcomes. As a result, an increasing number of employers are turning toward alternative health plans. “Employers need a model that prioritizes proactive care, controls costs, and simplifies healthcare for employees and dependents,” noted Ashok Subramanian, founder and CEO of Centivo, an innovative health plan for self-funded employers. “[There is] radical affordability for the American worker by investing in primary care.” 

Premise recently announced a partnership with Centivo to offer a primary-care centered health plan in 2026 that is built around an advanced primary care model. Several sessions at Client Forum discussed this exciting new partnership and shared more about the benefits of alternative health plans. When they are centered around healthcare models that prioritize preventive care, alternative health plans get more people in to see their primary care provider with free primary care visits, include low or $0 copays for specialty care to make care more affordable for members, improve employee health, and lower organizational costs.  

Subramanian addressed the incentives for the employee: “The magic bullet is you get more value when you build it into the health plan. You now have the carrot of great experience and value.”  

He added, “Constantly putting the advanced primary care model as the heart of the healthcare experience is something we’re unapologetic for.”  

Interested in learning how Premise can partner with you to help your organization improve costs and employee health outcomes? Get in touch today.  

Did you know there is more to heart health than sweating through cardio workouts and eating right?

In “Essentials of Heart Health: The Mind-Heart-Body Connection,” the latest webinar from The Break Room, Dr. Emilie Karlin explores the relationship between your heart, body and mind from the perspective of mental health. You’ll learn about the various ways your mental wellness impacts your physical health and, in turn, your heart. Discover how to balance lifestyle choices to reduce stress and promote good heart health.

Here’s what you can do to nurture your mind-heart-body connection

Embracing lifestyle habits that benefit both your mental and physical wellness can establish a solid foundation for good heart health. Here are a few ways you can balance your needs:

• Manage stress. Practice relaxation techniques like deep breathing, meditation, or yoga to unwind and release tension. You can also work with a healthcare professional to find ways to cope with stress.
• Eat a heart-healthy diet. Nourish your body with whole foods such as fresh fruits, vegetables, and lean meats while limiting take-out and other processed options. A well-balanced diet provides essential nutrients needed to support your mind, heart, and body.
• Stay active. Engage in physical activities you enjoy to improve both your physical and mental health. Try to get at least 30 minutes of moderate exercise, such as walking, dancing, or swimming, a few days a week.
• Mind your mental health. Don’t hesitate to reach out to your provider if you’re feeling overwhelmed, anxious, or depressed. Mental health concerns can lead to physical changes that impact your heart.

These are just a few ways you can reach optimal wellness. Remember, the best habits are the ones that are right for you. Ask your Premise Health provider which lifestyle habits fit your needs – healthy behavior change is what Premise is all about. 

Your Premise Health provider is here to help

At Premise Health, our members have a dedicated care team here to help you get, stay and be well with high-quality, personalized care. Whether you have questions about your medication or want support in building healthy habits, your wellness center has you covered. If you’re a member or if you believe you may be a member, reach out to your employer to learn more about the benefits available to you through Premise.

If you’re an employer, contact us today to find out how we can support your employees and improve your workplace. No matter your industry, primary care and pharmacy offerings can help your people feel better and be more productive while at work. At Premise, we take a prevention-focused approach and will work with your internal teams to develop wellness programs that fit the needs of your people.

When it comes to taking a trip to the doctor’s office, did you know hundreds of little decisions are made to shape the experience you have? From the lighting of the clinic and the person who greets you at the door, to the wait time and the communication leading up to your appointment, your experience should be thoughtfully curated and coordinated. In an age where healthcare can be an increasingly frustrating experience, here’s why focusing on the patient experience matters.  

What is the patient experience?  

Put simply, the patient experience is the sum of all interactions that influence a patient’s perception across their care journey. For employers who offer onsite, nearsite, or virtual healthcare, patient experience directly impacts health outcomes and the ROI you can achieve. When patients come in, they should have outstanding experiences that motivate them to come back and bring others. Should getting care prove to be a hassle, your employees will likely delay or skip it altogether, leading to more complicated and expensive care needs down the road.  

Why does the patient experience matter? 

Patient satisfaction often leads to higher engagement and utilization at your wellness center. That’s because when patients experience exceptional care, they are more likely to return. By offering experiences that meet their needs, you can directly influence clinical quality and outcomes, helping your people be healthier. With healthier people comes lower healthcare costs for you and a more productive workforce, since your employees aren’t missing work for illness or to see the doctor. By providing easy access to primary care, health issues are addressed earlier and there are fewer costly emergency room visits and hospital admissions, which in turn saves on your bottom line. 

What leads to amazing patient experiences

Strong clinical support 

When care teams have access to robust resources and support, they can spend more time focusing on the experience that patients have in your center. If you partner with a healthcare provider to deliver onsite, nearsite, or virtual care, they should provide things like relevant trainings, tip sheets, and guides on how to best engage with patients to ensure everyone is on the same page. Implementing patient satisfaction surveys after each appointment will also allow them to keep a pulse on what’s going well and where they can improve. 

Engaging patient events  

Events are a key component in the success of increasing patient engagement and satisfaction with your wellness center. Events should be tailored to your specific patient audience. They can vary in scale and scope, from one-time affairs or recurring occasions to larger, annual celebrations. Consider partnering with a healthcare provider that has a dedicated team of people to help host patient events such as grand openings, anniversary celebrations, health fairs, meet and greets, lunch and learns, or walk-a-thons to stimulate interest and engagement. Events such as these not only help build awareness of your wellness center but also encourage utilization.  

Care team training 

The patient experience is an art, and it takes everyone in a care team working together to ensure success. Because of this, finding a healthcare provider with a proprietary patient experience training program can prove fruitful in engaging existing and new patients. This type of proprietary program can enable care teams to foster strong relationships that consistently provide outstanding wellness center experiences for your employees. Think of it as a form of customer service. Training care teams in the art of the patient experience not only improves health outcomes for your people but also drives brand loyalty. 

Patient outreach   

Your healthcare provider may also partner with you on strategies to reach more of your employee population and educate them about the wellness center. Built on the principle of providing excellent service, these outreach and education efforts support patient engagement and lead to higher employee utilization.  

The member experience at Premise Health  

At Premise Health, we realize it takes a village to deliver an exceptional experience for our members. All team members are trained to provide exceptional experiences, and numerous teams collaborate to enhance how members interact with Premise and the services we deliver. And the data speaks for itself: out of every 10 people who visit a Premise wellness center, six decide to make us their primary care provider.  

If you’d like to learn more about how Premise prioritizes the member experience, contact us today. 

You don’t have to be a history buff to appreciate how far science has come in understanding medicine. In “Let’s Talk Medicine: Knowing What You’re Taking,” the latest webinar from The Break Room, Dr. Paqui Motyl, MD and medical director, as well as Jason Close, PharmD discuss the many ways to make safe, effective choices with your medicines.

You’ll get the inside scoop on common drug interactions, learn the differences between generic and name-brand drugs, find out how to keep your medicine cabinet up to date for cold and flu season and more.

What to consider before you take medications or supplements

From prescriptions to over-the-counter drugs to supplements and more, there are many ways medicine can help you get, stay and be well. While you don’t need to know all the fine details, it’s always important to be cautious with medications. This webinar will give you a general guide on what to look for, what to consider and what questions to bring to your provider before you use any medications or supplements.

Your Premise Health provider is here to help

At Premise Health, our members have a dedicated care team here to help you get, stay and be well with high-quality, personalized care. Whether you have questions about your medication or want support in building healthy habits, your wellness center has you covered. If you’re a member or if you believe you may be a member, reach out to your employer to learn more about the benefits available to you through Premise.

If you’re an employer, contact us today to find out how we can support your employees and improve your workplace. No matter your industry, primary care and pharmacy offerings can help your people feel better and be more productive while at work. At Premise, we take a prevention-focused approach and will work with your internal teams to develop wellness programs that fit the needs of your people.

Age should never be a barrier to living your best life. Watch the latest webinar from The Break Room, our exclusive series for Premise Health members, to learn about the four pillars of healthy aging and how your habits today can set you up for success later in life.

During “The Beauty of Aging: Vitality, Longevity, and Aging Well,” you’ll hear from Dr. Jasneet Kullar as she shares simple steps on enhancing your future wellbeing through a whole-body approach. You’ll discover what happens to your physical, cognitive, emotional, and social health as you get older. Then, you’ll learn easy “how-to” strategies that can slow or even reverse some of these changes so you can keep living the life you love into your later years.

You’ll also see how age is more than just a number – and it all starts with your mindset.

Our mindset matters

Some factors in aging, like genetics, aren’t necessarily in our control. But that doesn’t mean that the way we age is completely out of our hands. No matter how old you are, one fact rings true: Mindset matters.

Healthy aging begins with a positive outlook. That includes embracing change and practicing gratitude with every spin around the sun. Getting older isn’t always easy, but it’s an inevitable part of life for all of us. When you begin to view aging as a privilege that offers a long life of memories, time with loved ones, and new adventures, it will motivate you to invest in that future – through the habits you create today, from daily exercise for mind and body to important routine doctor appointments.  

Premise Health can help you approach aging in a healthy way

Not sure where to start, or want to take your wellness routine to the next level? Premise Health providers can help you identify the best approach for healthy aging with your personal health and wellness goals in mind. No matter your age, it’s never too late to create habits for healthy aging.

If you’re a member, or if you believe you may be a member, reach out to your employer to learn more about the benefits available to you through Premise – you may have access to specialists, like a therapist or a wellness coach, who can help you enhance your own healthy aging journey. If not, your primary care provider can offer support and refer you to additional resources in your community as needed.   

For organizations, our whole-person approach to primary care can help your people feel better and be more productive while at work, even as they get older. We support your members at every stage in their career, from new hire to seasoned professional, and can even work with you to make benefits available to your retirees if you wish.

At Premise, we take a prevention-focused approach and will work with your human resources team to develop custom wellness programs that fit the needs of your organization.  If you’re an employer, contact us today to find out how we can support your employees’ health and wellness and improve your workplace.

For a busy wellness center serving employees and their families, it’s crucial to keep schedules on track and ensure members and providers enjoy a seamless, efficient, and satisfying experience. At the forefront of this mission are health center managers (HCMs), who play a crucial role in orchestrating the day-to-day operations of onsite and nearsite health centers.

Sarah Margrave MSN, RN, COHN-S, CHWC, a former Navy nurse with experience in post-operation care and occupational health, joined Premise Health as an onsite wellness center manager before becoming the group health center manager for the Smyrna and Tyrone, Georgia nearsite wellness centers.

She began her nursing career after receiving a flyer about student loan repayment and joined the Navy, with her first assignment in Pensacola, Florida on the medical-surgical floor. She later managed a clinic in King’s Bay, Georgia and earned her board certification in occupational health nursing. At Premise Health, Sarah combines her clinical and management skills, emphasizing member engagement to ensure better health outcomes by building awareness and encouraging utilization of available services.

Sarah joined us to discuss how she leverages her background as a clinician and her philosophy on caring for others to create exceptional experiences for both members and providers at her sites.

What are the key responsibilities of a health center manager?

A health center manager’s day is anything but predictable. My primary responsibility is to ensure everything runs smoothly for both staff and patients. This means checking in with my team each morning to identify and address any immediate needs. If a nurse or medical assistant calls out, that means that I’m the RN or the MA for that day.

Beyond supporting my team, my duties include attending meetings, running reports for clients or leadership, working on member engagement plans, conducting site assessments, and updating policies and procedures. Flexibility is key because you never know what the day will hold.

How does a health center manager make members’ experiences better?

Engaging with members is a big part of what I do. At onsite centers, I got to interact directly with clients and take part in various member engagement programs and initiatives. This might involve attending town halls, organizing webinars, creating flyers, or even doing events like blood pressure screenings.

In May 2023, we had a big event at my last site. Even though many employees were still working remote, around 200 people showed up in person for this town hall. I’m a nurse, not a public speaker, so I was pretty nervous about it, but it went well. I was able to chat for 15 minutes about our services, and most people were surprised to learn there was a health center downstairs. Some had been working in the building for eight to 10 years and didn’t know we’ve been there for 10 years! The big thing about that site was that behavioral health as well as nutrition services were free, and that was a huge light bulb moment for many people.

At shared nearsite centers, the approach is slightly different as we serve multiple clients. While I still engage members through flyers and webinars, the focus is on maintaining a strategic calendar and ensuring all clients benefit equally from our services. All these activities help boost utilization and make sure members know about the services available to them.

What is your personal philosophy for interacting with members?

When I was in nursing school, we learned that most patients you see, mainly those coming in because they are sick, aren’t going to be at their best, so they may be short with you or hard to please. It’s important to not take it personally as they are just not feeling great.

So, I treat all my patients like they’re my kid or my momma. I want to make sure our members are getting the care that I would want my mom or kiddos to get if they’re not feeling their best. Listening to their needs and creating personalized care plans is crucial to ensuring they receive the best possible care. You’re helping them in any way possible and treating them as your family.

How can a health center manager make sure providers have a great experience?

If you have team members who aren’t happy or who are in conflict, patients feel that and they might not come back as a result.

It’s important to maintain open communication among the staff. We hold daily huddles to discuss what’s going well, what needs improvement, and to give shout outs for exceptional work. Celebrating birthdays and work anniversaries with personalized gifts also fosters a sense of community and appreciation.

Having a healthy team environment is super important for so many reasons. As the HCM, you’re basically the glue that keeps everyone together. One of your main tasks is making sure everyone feels and knows they are valued. It’s all about fostering an environment of growth and team cohesiveness.

What do you wish members knew about the services provided at onsite or nearsite wellness centers?

I wish every employee knew the full range of services we offer and how accessible they are. Our centers are designed to provide timely care, often with same-day or next-day appointments. We also offer virtual health options, so members can receive care from the comfort of their homes. Knowing and utilizing these services can significantly improve their health and well-being.

We had a member whose job was extremely stressful, and his health was deteriorating. Our provider recognized the need for a break and recommended medication and behavioral health support. Working together and utilizing the interdisciplinary care model that is unique to Premise Health Wellness Centers, the providers were able to create a plan that significantly improved his well-being, highlighting the importance of provider collaboration in achieving positive health outcomes.

Build a Care Team Your Members Trust

Health center managers play a crucial role in the success of onsite and nearsite wellness centers. They juggle administrative tasks with patient care, create a supportive environment for providers, and connect with members effectively, making them key to delivering top-notch healthcare services. When members tap into the resources available at these centers, they can enjoy better health outcomes and a more satisfying healthcare experience.

Ready to bring amazing member experiences to your people? Get in touch today to learn more about adding an onsite or nearsite wellness center to your workplace benefits.