{"id":5759,"date":"2019-10-11T08:00:37","date_gmt":"2019-10-11T13:00:37","guid":{"rendered":"https:\/\/www.premisehealth.com\/?p=5759"},"modified":"2019-10-11T08:00:37","modified_gmt":"2019-10-11T13:00:37","slug":"inside-a-premise-health-nearsite-wellness-center","status":"publish","type":"post","link":"https:\/\/www.premisehealth.com\/resources\/blog\/inside-a-premise-health-nearsite-wellness-center\/","title":{"rendered":"Inside a Premise Health Nearsite Wellness Center"},"content":{"rendered":"\n

Think back to your last doctor\u2019s appointment. There\u2019s a good chance you spent time in a waiting room and analyzed your surroundings, from the lighting to artwork on the walls, to how the front desk staff welcomed patients. You likely remember the time you spent in the exam room waiting for the doctor to come and how welcoming \u2013 or not \u2013the room was. You took note of these things because experience matters, even \u2013 especially! \u2013 in healthcare. <\/p>\n\n\n\n

We recently opened our flagship nearsite wellness center, inclusive of a health center, fitness center, and pharmacy. Nearsite wellness centers<\/a> are part of our integrated access model, bringing care to employees and dependents. They often complement onsite centers<\/a>, serving as another access point for employees and their families to get care. <\/p>\n\n\n\n

Our centers are uniquely designed to enhance the member experience<\/strong> and engage individuals in their health journeys<\/strong>. Every detail, from ambient lighting, air purifying plants, and warm handoffs to the welcome area greeter and provider, is intentional. From primary care to occupational health, and clinical labs to urgent care needs, the center delivers integrated care to drive improved outcomes and healthy lives.<\/p>\n\n\n\n

Health center experience<\/h2>\n\n\n\n
\"Premise
Premise Health Wellness Center Welcome Area<\/figcaption><\/figure><\/div>\n\n\n\n

Welcome area<\/em><\/h3>\n\n\n\n

From the moment a member walks into one of our nearsite wellness centers, the goal is always to ensure their experience is beyond what they would receive anywhere else. A member\u2019s experience in the welcome area sets the tone for the rest of the visit, and this interaction can make or break the overall experience. Engaging a patient from the start is critical, which is why we have a greeter welcome members upon arrival. We also have a self-check-in kiosk which the member can use to check in for their appointment, sign any necessary consent forms, and complete questionnaires about their visit. All data is captured and integrated with the patient\u2019s electronic health record (EHR)<\/a>.<\/p>\n\n\n\n

\""Health
“Health Bar” featuring wearable health devices in a Premise Health wellness center<\/figcaption><\/figure>\n\n\n\n

Health bar<\/em><\/h3>\n\n\n\n

Technology plays an increasingly important role in healthcare. In our nearsite health center welcome area, our health bar encourages the use of technology to support health and wellness goals. A combination of devices, including Fitbit Charge, Apple Watch, and iHealth Track BP Monitor, are all on display and available to promote healthy lifestyles. The devices also integrate into the patient\u2019s electronic health record (EHR) so providers can track progress and support them in their health journey, whether weight loss, glucose monitoring, or training for a marathon.<\/p>\n\n\n\n

Member path<\/h2>\n\n\n\n

The transition from welcome area to the exam room is strategically designed. In our health center, the front desk greeter hands the patient off to the provider. This handoff ensures the individual feels comfortable and welcomed before even receiving care. There are two distinct areas once a patient leaves the welcome area: on-stage and off-stage. This concept is intentional for a positive member journey, protecting patient privacy, and sheltering members from the behind-the-scenes operations.<\/p>\n\n\n\n

On-stage<\/em><\/h3>\n\n\n\n
\"On-Stage
On-Stage Care Suites<\/figcaption><\/figure><\/div>\n\n\n\n

On-stage is where members interact with providers in care suites. Each suite has an exam space and provider consultation setting. The consultation area allows the provider to pull up patient labs and data on a screen to review with the member and create an open dialogue.<\/p>\n\n\n\n

Off-stage<\/em><\/h3>\n\n\n\n
\"Off-Stage
Off-Stage Provider Collaboration Area<\/figcaption><\/figure><\/div>\n\n\n\n

Our off-stage area is reserved for provider-to-provider interaction. Research shows off-stage communication increases compliance with patient confidentiality, which is imperative in healthcare. Additionally, giving providers their own space enhances collaboration and supports an efficient workflow. In the off-stage area, you may find providers discussing the patient schedule for the day or clinical topics, such as a unique diagnosis. In this collaborative space, there\u2019s even a door to our pharmacy so our pharmacists can easily walk over to our primary care providers and discuss prescribed medications.<\/p>\n\n\n\n

Health center services<\/h2>\n\n\n\n

The focus of our nearsite health centers is on primary care. <\/em>Studies show<\/a> that prioritizing primary care delivers greater value to patients, improve outcomes, and lower costs. In our flagship nearsite wellness center, we are able to provide the following services for members:<\/p>\n\n\n\n